UPDATE: 8-14-12 – Canon has added more cameras to this recall, see the RED text at the bottom of the page for the update.

I mentioned this is my “everything about the T4i” post but thought it deserved its own post now that Amazon has pulled all T4i models from its virtual shelves.  Use this link to search Amazon for Canon T4i.

There is a recall affecting a small batch of Canon T4i – the grip was treated with the wrong chemical and as a result can turn white and cause eye irritation.  Amazon confirms that they are no longer selling the affected cameras – The T4i Cameras being sold on Amazon do not fall into the group affected by the grip issue.

 

Canon T4i Recall - Grip Issue
Canon T4i Recall – Grip Issue

According to the company, only cameras manufactured between May 31st and June 15th are affected, although those units may have been shipped around the world, as both Canon US and Canon UK issued advisory warnings about the problem. There’s an easy way to check: if the sixth digit of your serial number is a “2” or above, you’re in the clear. If it’s a “1,” you can enter the full number at this link to see if your DSLR is eligible for a free repair, affected cameras that exhibit this phenomenon will be inspected and the rubber grips will be replaced free of charge beginning July 16, 2012.

 

 

From Canon USA
Thank you for using Canon products.

The front rubber grips of some units of the Canon EOS REBEL T4i Digital SLR camera (EOS 650D/EOS Kiss X6i overseas models) may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who may be inconvenienced.

Phenomenon
The front rubber grips of some EOS REBEL T4i units produced in certain lots between May 31st through June 27th, 2012 may turn white after a short period of time. We have determined after inquiry with the rubber manufacturer and analysis, that the white substance is zinc bis (N,N’-dimethyldithiocarbamate).

Zinc bis is not used in the production of this product. However, the quantity of rubber accelerator used in the affected production lots was slightly higher than usual. As a result the rubber grips may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N’-dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.

Affected Product
Some EOS Rebel T4i digital SLR cameras produced from May 31 through June 27, 2012 may be affected.

You can use the serial number to check whether your camera is affected by this phenomenon. If the sixth digit of the serial number is “1″ please follow the procedure below. If the sixth digit of the serial number is “2″ or higher, your camera is not affected.

Important Notice:
We have added new serial numbers to our system since this Product Advisory was first posted on July 13, 2012. Please enter the serial number of your camera on our website, following the directions below, to determine if your camera needs to be returned to Canon USA for repair. Because the website has been updated, even if you checked your serial number on our website prior to August 1st, please check it again.

 

 

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3 COMMENTS

  1. Just contacted folks at Amazon – it will be re-listed by the end of July, possibly sooner. And the removal is not due to the recall!!

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